9gld Casino Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by 9gld Casino ("9gld," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the 9gld website, mobile platform, and associated services (collectively, the "Platform").

9gld is committed to protecting the privacy and personal data of all players, including those accessing the Platform from Manila 🇵🇭, Cebu 🇵🇭, Davao 🇵🇭, Quezon City 🇵🇭, Makati 🇵🇭, and all other parts of the Philippines. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC).

By registering an account on the 9gld Platform or otherwise providing us with your personal data, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 9gld Platform.

2 Personal Data We Collect

9gld collects personal data that is necessary for the operation of the Platform, compliance with legal and regulatory obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect are set out below.

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's license, UMID, or voter's ID number).
• Contact Data: Email address, mobile number, and residential address (including barangay, city, province, and postal code).
• Account Data: Username, password (stored in encrypted form), security questions and answers, and account preferences.
• Financial Data: Payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), transaction history, deposit and withdrawal records.
• KYC Verification Data: Copies of government-issued identification documents and proof of address submitted during the Know Your Customer (KYC) verification process.
• Communications Data: Records of your correspondence with 9gld customer support, including chat logs, emails, and support ticket content.

2.2 Data Collected Automatically

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, and time zone.
• Usage Data: Pages visited, games played, session duration, click-stream data, search queries within the Platform, and feature interactions.
• Transaction Data: Details of deposits, withdrawals, bets placed, game outcomes, and bonus usage recorded by the Platform's systems.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 8 of this Policy.

3 How We Use Your Personal Data

9gld processes your personal data only for lawful purposes and only to the extent necessary for those purposes. The table below summarizes the primary purposes for which we use your data and the legal basis for each.

9gld will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate lawful basis for the new processing activity.

4 Sharing and Disclosure of Personal Data

9gld does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

4.1 Service Providers and Processors

9gld engages trusted third-party service providers to assist in operating the Platform. These include payment processors (such as GCash, Maya, and Philippine banking partners), identity verification providers, cloud hosting and infrastructure providers, customer support software vendors, and analytics providers. All service providers are contractually bound to process your data only on 9gld's instructions and in accordance with applicable data protection law.

4.2 Regulatory and Law Enforcement Authorities

9gld may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory direction. Such disclosures are made only to the extent required and in compliance with applicable legal procedures.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 9gld's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being transferred.

4.4 With Your Consent

9gld may share your personal data with other third parties where you have given your explicit prior consent to such sharing. You may withdraw this consent at any time by contacting 9gld support.

5 Data Retention

9gld retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Financial and Transaction Data: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Usage and Technical Data: Retained for up to two (2) years from collection, after which it is anonymized or deleted.
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, 9gld will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

6 Data Security

9gld implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the 9gld Platform is encrypted using SSL/TLS protocols. Sensitive data at rest, including passwords and financial details, is stored using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized 9gld personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Secure Infrastructure: The 9gld Platform is hosted on secure, enterprise-grade cloud infrastructure with regular security patching, vulnerability scanning, and penetration testing.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their 9gld accounts for an additional layer of security.
• Incident Response: 9gld maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players within the timeframes required by the Philippine Data Privacy Act.

7 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 9gld:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You may request a copy of the personal data that 9gld holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by 9gld. You may update certain account details directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 9gld's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that 9gld provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe that 9gld has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the 9gld Data Privacy Officer using the contact details provided in Section 11 of this Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the requirements of the Philippine Data Privacy Act.

8 Cookies and Tracking Technologies

The 9gld Platform uses cookies and similar tracking technologies to enhance your experience, analyze Platform usage, and support security functions. A cookie is a small text file placed on your device when you visit the Platform.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how players use the Platform, which pages are visited most frequently, and where errors occur. This data helps 9gld improve the Platform experience.
• Functional Cookies: Used to remember your preferences, such as language settings, game preferences, and display options, so you do not need to re-enter them on each visit.
• Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications from 9gld. These cookies track your interactions with 9gld promotional content.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling strictly necessary cookies may impair your ability to use certain features of the 9gld Platform, including account login and payment processing. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9 Children's Privacy

The 9gld Casino Platform is strictly intended for individuals who are at least 21 years of age, as required under Philippine gambling regulations. 9gld does not knowingly collect personal data from individuals under the age of 21.

If 9gld becomes aware that personal data has been collected from an individual under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has provided personal data to 9gld, please contact us immediately using the details in Section 11.

10 Changes to This Privacy Policy

9gld reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The revised Policy will be posted on this page with an updated effective date.

Where changes are material — meaning they significantly affect your rights or how your data is processed — 9gld will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the 9gld Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 9gld protects your personal data. If you have any concerns about a proposed change, please contact our Data Privacy Officer before the effective date.

11 Contact and Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 9gld Casino, please contact our Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. For general support inquiries, you may also reach the 9gld customer support team at [email protected], available 24 hours a day, 7 days a week.